Shipping policy

This Shipping Policy outlines our shipping procedures and terms for orders placed on our website.

1. Shipping Destinations:

We currently ship to addresses within Australia. Unfortunately, we do not offer international shipping at this time, however please feel free to email us at customercare@keyana.au if you are an international customer that requires our products.

2. Processing Time:

Orders are typically processed and dispatched within 3 business days of payment confirmation. Please note that processing times may vary during peak seasons or promotional periods.

3. Shipping Methods:

We offer standard and express shipping for all orders within Australia.

4. Shipping Fees:

Orders under $100 within Australia:
Flat standard shipping fee via AusPost $10.
Express shipping fee via AusPost $15.

Orders over $100 within Australia:
FREE standard shipping via AusPost FREE.
Express shipping fee via AusPost $10.

5. Tracking Information:

Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your delivery online.

6. Unclaimed or Returned Orders:

If a package is returned to us due to an incorrect address provided at checkout or failure to collect from your local post office or collection point, we will contact you upon its return.

Customers are responsible for any additional shipping charges to have the order resent.
Alternatively, a refund can be issued minus the original shipping cost.

If we do not receive a response within 7 days of contacting you, we will assume the order is abandoned and process a refund minus shipping and applicable handling fees.

7. Contact Us:

If you have any questions or concerns about our Shipping Policy, please contact us at customercare@keyana.au.