Privacy policy

Keyana is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and manage the personal information of our customers and website visitors in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

1. Collection of Personal Information

We may collect personal information directly from you when you:

  • Create an account on our website.
  • Place an order for our products or services.
  • Subscribe to our newsletter or marketing communications.
  • Contact us through our website or customer support channels.
  • Participate in surveys, contests, or promotions.

The types of personal information we may collect include:

  • Name, email address, phone number, and postal address.
  • Payment information (credit card details, billing address) for processing orders.
  • Preferences and interests relevant to our products and services.

2. Use of Personal Information:

We use the personal information we collect for the following purposes:

  • Fulfilling orders and delivering products or services.
  • Communicating with you regarding your orders, inquiries, or requests.
  • Sending promotional offers, newsletters, or marketing communications (with your consent).
  • Conducting research, surveys, or analysis to improve our products and services.
  • Complying with legal obligations and resolving disputes.

3. Disclosure of Personal Information:

We may disclose your personal information to third parties for the purposes outlined above, including:

  • Service providers and vendors involved in order fulfilment, payment processing, and website management.
  • Legal and regulatory authorities as required by law or to protect our rights and interests.

4. Data Security:

We implement appropriate security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These measures include encryption, secure server infrastructure, and access controls.

5. Access and Control:

You have the right to access, update, or correct your personal information held by us. You may also request the deletion of your account or personal data, subject to legal and contractual obligations.

6. Cookies and Tracking Technologies:

We use cookies and similar tracking technologies to enhance your browsing experience and analyse website traffic. You can control the use of cookies through your browser settings, but disabling cookies may limit certain functionalities of our website.

7. Changes to Privacy Policy:

We reserve the right to update or modify this Privacy Policy at any time. We will notify you of any changes by posting the updated policy on our website.

8. Contact Us:

If you have any questions or concerns about our Privacy Policy or the handling of your personal information, please contact us at customercare@keyana.au.

ABN: 37 667 194 167