FAQ's

Natural skincare and cosmetics are products made from ingredients that are derived from nature, such as plant-based oils, herbs, and minerals. They do not contain synthetic chemicals, parabens,
sulfates, or artificial fragrances.

Yes! We never test on animals, and all our
products are cruelty-free. Many of our products are also 100% vegan, meaning
they contain no animal-derived ingredients such as beeswax or lanolin. Look for
the vegan label on specific products.

While many of our products are made with
organic ingredients, not all are fully certified organic. However, we ensure
that our ingredients are sustainably sourced and free from harmful chemicals.

We use a blend of plant-based oils, botanical extracts, essential oils, and natural actives known for their skin-nourishing properties. Each ingredient is carefully selected for its ability to hydrate,
soothe, and protect your skin.

Yes! Our formulations are completely free from parabens, sulfates (SLS/SLES), phthalates, artificial dyes, and synthetic
fragrances. We rely on natural essential oils and plant extracts for fragrance.

Yes, many of our products are designed
specifically for sensitive skin. However, we always recommend doing a patch test before using a new product to ensure it works well for your skin type.

We provide detailed descriptions for each
product, including the skin types and concerns they are best suited for. If
you're unsure, you can contact our customer support for personalised
recommendations.

For maximum effectiveness, store your products in a cool, dry place away from direct sunlight. Certain natural products may have a shorter shelf life, so always check for expiry dates.

Most natural skincare products have a shelf life of 6 months to 1 year. Please refer to the individual product label for
specific expiration details.

Many of our products are safe for use during pregnancy, but we recommend consulting with your healthcare provider before trying any new skincare product, as some essential oils and ingredients may not be recommended during pregnancy.

Some of our products are suitable for
children, particularly those with mild ingredients such as chamomile or
calendula. However, please consult with a pediatrician before using any new
products on children.

We recommend identifying your skin type first—whether it's dry, oily, combination, sensitive, or normal. Our product descriptions include details on which skin types they work best for.

Here’s a general skincare routine guide:

Cleanse – Use a gentle natural cleanser to remove dirt and oil.
Tone – Apply a hydrating or clarifying toner to balance skin.
Serum – Apply a targeted serum for hydration, brightening, or anti-aging.
Moisturise – Lock in moisture with a nourishing face cream.
SPF (Daytime Only) – Finish with a mineral-based sunscreen.

Yes! Our products are designed to complement each other. Check our suggested skincare routines or product bundles to find combinations that work well together. If you're layering products, a general rule is to start with the lightest (like serums) and finish with the heaviest
(like moisturisers).

While we don’t offer shade matching services or samples at this time, we’d be happy to help! If you have a shade from a major brand that you love, simply let us know, and we’ll do our best to match it to our products. Feel free to reach out if you need any more advice!

After placing an order, you will receive a
confirmation email with tracking information. You can use this to monitor the status of your delivery.

If you are not completely satisfied with your purchase, we offer a return or exchange within 30 days. Please refer to our return policy for full details.

No, we do not currently offer international
shipping. However, please feel free to email us at customercare@keyana.au if you are an international customer that
requires our products.

Yes! We regularly offer discounts, promotions, and exclusive deals. Follow us on Social Media and sign up for our newsletter to receive special offers,
early access to sales, and a welcome discount on your first order!

At checkout, enter your promo code in the "Discount Code" box and click "Apply." The discount will be deducted from your total before payment.

Unfortunately, only one discount code
can be applied per order. If you have multiple codes, choose the one that gives
you the best deal!

Some promotions may exclude bundles, sale items, gift cards, or limited-edition products. Always check the terms and conditions of the promo code before using it.

Yes! We offer digital gift cards in various
amounts. They make the perfect gift for anyone who loves natural skincare and
cosmetics.

You can purchase a gift card directly on our website. Simply choose the amount, add it to your cart, and check out as usual.

Our gift cards are digital and will be sent
via email. You can either forward the email to the recipient or print it out to
give in person.

Yes! Gift cards can be used for any product on our website, including skincare, cosmetics, and even sale items.

No, our gift cards do not expire, so the
recipient can use them whenever they like.

Unfortunately, gift cards are non-refundable. If you have any issues, please contact our customer service team.

We accept a variety of payment options for
your convenience, including:

Credit/Debit Cards - (Visa, Mastercard, American Express, Discover).

PayPal - A secure and fast way to check out using your PayPal balance or linked bank account.

Afterpay - Shop now and split your purchase into four interest-free payments.

Klarna - Buy now and pay later in flexible installments.

Absolutely! We use encrypted payment
processing to ensure your details are safe. We do not store or have access to
your credit card information.

At this time, we can only accept one payment method per transaction. However, you can use a combination of a gift card +
another payment method if needed.

You can contact our customer support team through the "Contact Us" page or by sending an email to: customercare@keyana.au
We are happy to assist you with any questions or concerns.